Terms & Conditions

In respect of Jack Straws Countrystore, 6 Santa Maria Way, Stourport on Severn, Worcestershire, DY13 9RX, also termed the Company.  Our trading terms (detailed below) are operated on the basis that we will provide an efficient service and trade fairly; and in return, we expect consideration from our customers.

Orders will only be dispatched on receipt of cleared payment.

Unless otherwise agreed, goods will be charged at prices ruling at date of purchase. Prices quoted are inclusive of value added tax.    Standard delivery charge for UK mainland only. For other areas please call for quotation 07917 005619.

Non-delivery should be notified within 7 days of invoice. Damages or shortages must be notified within 2 days of receipt of goods.

Customer information will be stored by the company for its own use only.

All baskets are individually hand made using natural materials, therefore there may be variations in colour from the illustrations shown. Whilst we endeavour to keep sizes accurate to those dimensions given, slight variations may occur.

Despatch  will be within 14 days of receipt of order.  Normal delivery is 1-5 working days from date of despatch.

You have a legal right to cancel your order within 7 days of placing it.   If you have received the goods it is your responsibility to return them in good condition for a refund.   You are responsible for the postage unless the item is faulty or damaged.  The return address is:-

Jack Straws Country Store
Oak Tree Farm
Crest Hill
WR11 8NS.