Returns & Refunds Policy

Thanks for shopping at Jack Straws Baskets.

If you are not entirely satisfied with your purchase, we are here to help


You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it.

Your item must be in the original packaging.

Address for Return:

Jack Straws Country Store
Oak Tree Farm Store
Crest Hill
WR11 8NS


You will be responsible for paying your own shipping costs for returning your items.  If you receive a refund the cost of  return shipping will be deducted from your refund.


You can exchange a  product with a new one by contacting us by phone 07917 005619, E-mail:  [email protected], Link on web site.


Once we receive your item, we will inspect it and notify you that we have received your returned item.    We will notify you on the status of your refund after inspecting the item.

Once your return is approved, we will initiate a refund to your credit card, or send a replacement.

You will receive the credit within 5 – 10 days, depending on your card issuer’s policies.